How to Video Call Grandparents

What is the easiest way to video call grandparents?

The easiest way to video call grandparents is to use a device that requires nothing from the senior — one that answers calls automatically when family initiates them. ViewClix does exactly this. Grandparents do not need to answer a phone, tap a screen, or navigate any menus. When a family member starts a call, the ViewClix frame answers immediately. For grandparents who struggle with technology, this removes every barrier at once.

Why Video Calling Grandparents Can Be Difficult

Video calling is one of the most meaningful ways for grandchildren and grandparents to stay connected, especially when they live far apart. But technology often creates barriers that prevent regular calls from happening.

Complex interfaces and apps

Most video calling apps are designed for general audiences and include dozens of features that are irrelevant to simple family calls. For a grandparent unfamiliar with smartphones, even basic steps like opening an app, navigating to a contact, and initiating a call can feel overwhelming.

Too many steps to answer

By the time a senior has located their device, unlocked the screen, opened the right app, and found the incoming call notification, family members may have already given up. Calls get missed, and that missed connection compounds over time.

Passwords and account setup

Platforms like FaceTime, Zoom, and Google Meet all require account creation, app installation, and sometimes ongoing updates. For many seniors, the initial setup is the hardest part — and without in-person help, it becomes a barrier that never gets resolved.

Physical factors that create friction

Small text, tiny buttons, and fast-moving notifications can be difficult for seniors with reduced vision or limited dexterity. These physical challenges make even simple tasks harder than expected.

Choosing the Right Device for Video Calling Grandparents

Different devices suit different situations. Here are the main options families consider:

Smartphones

Smartphones work for grandparents who are already comfortable using them. Apps like FaceTime (for iPhone users) and Google Meet work well. The challenge is ensuring that grandparents are confident enough navigating the device to answer a call quickly when it arrives.

Tablets

Tablets offer larger screens and may be easier to see. An iPad with FaceTime is a popular choice for seniors who have some tech familiarity. However, tablets still require account login, updates, and some navigation skill.

Smart TVs and video calling kits

Some families set up video calling through smart TVs, which provide large screens. These setups often require a connected camera and some technical configuration.

Dedicated senior video calling devices

Devices like ViewClix are specifically designed for this use case. They require no setup from the grandparent, display family photos automatically, and handle video calls with no interaction needed from the senior end. This is often the most reliable and sustainable option for families with grandparents who are not comfortable with technology. Read more about video calling for seniors to compare options.

Setting Up Video Calls for Grandparents Step by Step

Step 1: Choose a device and platform

Pick one platform and stick with it. Mixing FaceTime calls on one visit and Zoom calls on another creates confusion. Consistency builds familiarity.

Step 2: Set up the account and test the connection

Create accounts and test calls before involving the grandparent. Resolve any connection or audio issues first so the first experience feels smooth.

Step 3: Introduce the device with in-person support

The first few calls are most successful when a family member is physically present to guide the grandparent through the process. Make the first call a positive, low-pressure experience.

Step 4: Practice and repeat

Regular calls build familiarity. A weekly video call at the same time each week helps grandparents develop consistent habits and reduces uncertainty about what to expect.

Step 5: Simplify where possible

Large text settings, simplified home screen layouts, and written reminders placed near the device can all reduce friction for seniors who are learning to use video calling on their own.

Making Video Calls a Regular Habit

Consistency matters as much as setup. Families who schedule a regular call time — Sunday afternoons, for example — tend to maintain stronger connections than families relying on spontaneous calls. When grandparents know when to expect a call, they feel more prepared and less surprised by incoming video.

For grandparents who find any technology challenging, tools like ViewClix make it possible to call every day without placing any demands on the senior. Families can also explore how to share photos with grandparents to keep connection flowing between calls, and broader strategies for staying connected with aging parents.