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ViewClix | FAQ

General Questions

The ViewClix Smart Frame provides Seniors with a constant visual connection to relatives and friends. What's truly unique about the ViewClix Frame is that it not only displays a high definition SlideShow of pictures, it's always ready to receive a live Video Call with family or friends.
There are free ViewClix apps for Apple and Android devices. The apps run equally well on both smart phones and tablets. Also, you can log into the members area of the ViewClix web site and use a notebook PC with a browser to share pictures and make a video call.

The ViewClix Smart Frame with built in Wi-Fi costs $299.00 $249.00 with our Holiday Special Just enter the promo code when placing the order.  There are also discounts if multiple units are purchased.

The Mobile Data Upgrade costs an additional $20.00 per month.

For locations where Wi-Fi is not available, ViewClix offers a Mobile Data upgrade for Internet connectivity.
The Frame, stand, remote control, power adapter, and operating guide are included. We also include a complimentary copy of the book, "Dementia Care-Giving and Joy."

Orders & Shipping

ViewClix Smart Frames are available exclusively on our web site. Visit www.viewclix.com/shop
We ship products within 1 business day of receiving the order. The shipping transit duration depends on which shipment method was chosen and where you're located. We send a tracking number with each order.
Yes, if you are not satisfied with the item(s) you purchase from us, you can make a return within 30 days of your receipt for a full refund minus shipping charges. Please note that we only accept items for return that are returned in their original packaging, in original condition and do not show any signs of use.

Using ViewClix

  1. In Facebook, touch the picture to see its full view.
  2. In the upper right corner of the screen, touch the menu (it's the 3 vertical dots).
  3. Select "Save Photo" from the menu.
  4. Open the ViewClix mobile app and select "Share a Picture" to select the picture and share it with the ViewClix Frame.
Unlimited. Your whole family and all your friends can be on the Frame's "Share List" installing a free mobile app from an app store.
Yes! The ViewClix app for Apple and Android devices supports sharing with and calling multiple ViewClix Smart Frames. There are no limitations to the number of frames.
The Frame receives the picture within a minute. A notification sound will play and the pictures will appear at the beginning of the SlideShow.
Most seniors want the Frame placed in a convenient location where there are seats to engage in a video call. Because the ViewClix Frame displays a slide show presentation on a regular basis, this location should also be somewhere that adds a focal point in family picture settings.

Also, for video calls, you'll want to have good front lighting while avoiding bright background lighting. That way you'll be able to see your senior clearly. The ViewClix Frame includes a special camera mode to help you set this up.
No problem. Just unplug the Frame and plug it into its new location.

If it's the standard ViewClix Frame model and you're moving it to a location with a different Wi-Fi network, the ViewClix Frame will sense that and prompt you to choose the new network and enter the Wi-Fi password.

If you're using the Broadband Data model of the ViewClix Frame, just plug in the Frame at the new location and the connectivity should start automatically.

The ViewClix system tries to detect picture rotation and fix issues, but sometimes, these can't be automatically corrected. The ViewClix frame organizer can manually rotate the picture by following these steps:
  1. The organizer logs in to the ViewClix member portal at www.viewclix.com/members.
  2. Tap/click on the "Photos" icon. The thumbnail images of the Slideshow pictures will be displayed.
  3. Find the picture to rotate and tap/click on the "+" sign at the bottom right hand corner of the thumbnail.
  4. A menu will be displayed. Select "Rotate Left" or "Rotate Right" and the picture will be rotated 90 degrees in the that direction.
  5. After a few minutes, the picture in the Slideshow on the ViewClix Smart Frame will be updated to the correct rotation.

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