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ViewClix | FAQ

General Questions

The ViewClix Smart Frame provides Seniors with a constant visual connection to relatives and friends. What's truly unique about the ViewClix Frame is that it not only displays a high definition SlideShow of pictures, it's always ready to receive a live Video Call with family or friends.

No.  ViewClix accounts are only needed by family and friends that are on a frame's Share List.  This is a ViewClix benefit versus other displays that require the senior to have an Amazon, Google or Facebook account.

There are free ViewClix apps for Apple and Android devices. The apps run equally well on both smart phones and tablets. Also, you can log into the members area of the ViewClix web site and use a notebook PC with a browser to share pictures and make a video call.

A private Wi-Fi network is recommended.  A shared, facility Wi-Fi network may also be used but sometimes shared networks have limited performance which can decrease the quality and reliability of video calling.  

For locations where a private Wi-Fi network is not available, ViewClix recommends using a mobile data hotspot.  Hotspot devices and low-cost data plans are available from most mobile service providers (AT&T, T-Mobile, Verizon, etc.).  A small 1 GB data plan will enable about 100 new shared pictures and 90 minutes of ViewClix video calls per month. 

Click here for information on using ViewClix with a mobile data hotspot.

ViewClix also includes an Ethernet jack that can be used with an Ethernet cable or with a HomePlug adapter.

There are 2 ViewClix Smart Frame models.  The ViewClix Mini has a price of $199. The ViewClix 15 is priced at $299. 

There are no monthly fees for the included ViewClix services.  The ViewClix Cloud service is included at no extra charge.

The ViewClix frame, stand, remote control, power adapter, and operating guide are included. The ViewClix Mini also includes a special high-clarity microphone.  By request, we will also include a complimentary copy of the book, "Dementia Care-Giving and Joy."

No, you only need one Smart Frame for the Senior. All other friends and family can communicate with the frame using the free ViewClix App or using the Member Portal on

Orders & Shipping

ViewClix Smart Frames are available exclusively on our web site. Visit
We usually ship ViewClix Mini's on the next business day;  ViewClix 15's ship in 1-2 business days. The shipping transit duration depends on which shipment method was chosen and where you're located. We send a tracking number with each order.
Yes, if you are not satisfied with the ViewClix frame, you can make a return within 30 days of your receipt for a full refund minus shipping charges. Please note that we only accept items for return that are returned in their original packaging, in original condition and do not show any signs of use.

Using ViewClix

To ensure that the ViewClix frame is very easy for seniors to enjoy, video calls are always initiated by the family member or loved one that is video calling the frame with the ViewClix mobile app.

Yes! Here's a download link for the ViewClix 15 Smart Frame operating guide.

Also, here's a download link for the ViewClix Mini operating guide.

  1. In Facebook, touch the picture to see its full view.
  2. In the upper right corner of the screen, touch the menu (it's the 3 vertical dots).
  3. Select "Save Photo" from the menu.
  4. Open the ViewClix mobile app and select "Share a Picture" to select the picture and share it with the ViewClix Frame.
Unlimited. Your whole family and all your friends can be on the Frame's "Share List".
Yes! The ViewClix app for Apple and Android devices supports sharing with and calling multiple ViewClix Smart Frames. There are no limitations to the number of frames.
The Frame receives the picture within a minute. A notification sound will play and the pictures will appear at the beginning of the SlideShow.
Most seniors want the Frame placed in a convenient location where there are seats to engage in a video call. Because the ViewClix Frame displays a slide show presentation on a regular basis, this location should also be somewhere that adds a focal point in family picture settings.

Also, for video calls, you'll want to have good front lighting while avoiding bright background lighting. That way you'll be able to see your senior clearly. The ViewClix Frame includes a special camera mode to help you set this up.
No problem. Just unplug the Frame and plug it into its new location.

If you're moving the ViewClix frame to a location with a different Wi-Fi network, the ViewClix Frame will sense that and prompt you to choose the new network and enter the Wi-Fi password.

The ViewClix system tries to detect picture rotation and fix issues, but sometimes, these can't be automatically corrected. The ViewClix frame organizer can manually rotate the picture by following these steps:
  1. The organizer logs in to the ViewClix member portal at
  2. Tap/click on the "Photos" icon. The thumbnail images of the Slideshow pictures will be displayed.
  3. Find the picture to rotate and tap/click on the "+" sign at the bottom right hand corner of the thumbnail.
  4. A menu will be displayed. Select "Rotate Left" or "Rotate Right" and the picture will be rotated 90 degrees in the that direction.
  5. After a few minutes, the picture in the Slideshow on the ViewClix Smart Frame will be updated to the correct rotation.

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