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ViewClix Limited Warranty

ViewClix Smart Frames are designed and manufactured by ViewClix LLC ("ViewClix", "Company").

ViewClix warrants the product hardware components ("Product") against defects in material and workmanship when used in accordance with ViewClix documentation ("Documentation") for a period of one (1) YEAR after the date of original purchase ("Warranty Period") from ViewClix or ViewClix's authorized reseller. For ViewClix frames purchased after February 12, 2023 and frames upgraded with ViewClix Premier membership, the Warranty Period may be extended per the ViewClix Premier Limited Warranty Addition, as described below. If a hardware defect arises and a valid claim is received within the Warranty Period, at its option and to the extent permitted by law, Company will either (1) repair the hardware defect using new or refurbished replacement parts, or (2) exchange the product with a new or manufactured product from new or serviceable used parts and is at least functionally equivalent to the original product. If Company is unable to repair or exchange the product, at its discretion, Company may elect to refund the purchase price of the product.

When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes Company's property. Parts provided by Company in fulfillment of this warranty obligation must be used in products for which warranty service is claimed. When a refund is given, the product for which the refund is provided must be returned and becomes Company's property.

This warranty only covers products purchased within the USA.

If you purchase from the USA but use the frame in a different country, and require warranty service, you will be responsible for shipping back to the USA. ViewClix will also be unable to ship a replacement or repaired product to outside of the USA.


Warranty claims may be made by the original owner of the ViewClix product. If, during the Warranty Period, you wish to transfer the warranty to a different owner, contact ViewClix support (


ViewClix will have no warranty obligation with respect to the following circumstances: (i) a Product that has no defects in materials or workmanship, (ii) Products with defects that are not reproducible by ViewClix, (iii) Products marked as "sample" or sold "AS IS", (iv) Products whose serial number has been defaced or removed, or (v) Products that have been subject to: (a) any modifications, alterations, repair, or servicing by any party other than ViewClix or ViewClix's authorized representatives; (b) handling, storage, installation, testing, or use not in accordance with the applicable Documentation; (c) abuse, negligence, or misuse; (d) any breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) any Acts of God, including fire, flood, tornado, earthquake, hurricane, excessive snow, lightning, riot, insurrection, act of war or other disaster.

ViewClix will have no warranty obligation for accidents unless the frame is covered under the ViewClix Premier Limited Warranty Addition, as described below.


Frames that have maintained an active ViewClix Premier Membership for three (3) months prior to warranty request are eligible for the Premier Warranty Addition. In this case, the Limited Warranty period will be extended beyond the one (1) year period as long as the Premier membership remains in good standing. With ViewClix Premier Membership the warranty will also cover accidental damage caused by the frame being knocked over or dropped.


The slots and openings on the frame are provided for necessary ventilation. To ensure reliable operation and to protect it from overheating, these slots and openings must not be blocked or covered. As a general guideline, the rear of the frame should be 2-6 inches from the wall and the sides of the frame should have about 4 inches of ventilation space. If the frame is to be wall-mounted, please leave a gap between the back the wall, ensuring the room is adequately ventilated and air-conditioned.

WARNING: There is a risk of hardware damage. Unless proper ventilation is provided, do not place the ViewClix Smart Frame in a confined space, such as a cabinet or bookcase. Failure to provide adequate ventilation, and subsequent damage to the frame will void your warranty.


Please access and review the online help resources regarding ViewClix product before requesting warranty service. If the product is still not functioning properly after making use of these resources, please contact our representatives at

Users may be responsible for shipping costs to return frame to ViewClix for warranty service.