ViewClix Customer Reviews
This page includes genuine reviews from our customers.
We reach out to ask them to share their experiences.
Our average review rating:
Our average review rating:
This is the average rating based on all reviews at websites and app stores.
Dina J, from Virginia
Camera feature needs fixingDec 19, 2023
I like the app and service, but it is very inconvenient that you can no longer flip the camera in the app. You used to be able to use both the back and front cameras, but now you can only use the front one. It would be very helpful if this could be fixed.
ViewClix reply
Thank you for the kind words! This is related to an Android system update that has a bug, we are waiting for Google to resolve the bug and then our development team will be able to resolve the camera flip.
Thank you for the kind words! This is related to an Android system update that has a bug, we are waiting for Google to resolve the bug and then our development team will be able to resolve the camera flip.
Tiffany M, from California
Love This DeviceNov 25, 2023
I can't say enough about how wonderful ViewClix is! It is filling a void after my mom had a stroke. She is unable to operate a phone and with aphasia impacting her speech, this device allows me to see her as well as talk! It has provided comfort to her versus feeling all alone. It also has provided me a sense of security being able to check on her visually whenever I like. She is loving the photos I've uploaded and the Sticky Notes! Everything in the app and member portal is super easy to use! If it weren't for this device, I wouldn't have known one of the workers where she lives was being abusive to her. It allowed us to alert the facility to try to ensure her safety and well being. She will be moving and I will continue to use the device.Thank you ViewClix for creating such a great device.
Cynthia C, from New Mexico
Creating a legacyNov 16, 2023
My Mom is 95 years old and aging in place. ViewClix has supported a connection to my Mom. As a daughter and family who lives 2000 miles away., we talk to Mom and Grandma every day with video and group calling. Twice a month my Mom works with a music therapist to sing her favorite songs,. Her heartfelt singing of many “oldies” in her off key voice brings joy as we listen and sing with her. We have used ViewClix and a cellphone to share chair yoga almost daily. I’ve recorded photos of my Mom on ViewClix , tap dancing to “Hello Dolly”. ViewClix is creating a story of my Mom’s elder years, a valuable story of shared moments that is her mark and legacy for my family. Grateful to ViewClix!
Hermeen S, from Washington
Highly recommendedSep 5, 2023
ViewClix was a blessing on the days we weren't able to visit our father, especially during the pandemic(extremely hard times), when he was locked down in a rehab/nursing home, in his room! Where he had ended up passing away! We were able to check in on him when we were worried, or just to call through the video chat! When talking to him it felt like we were in the same room! This was one of the best investments we could have ever bought! He really enjoyed looking at all the pictures that our whole family had downloaded for him, and/or just being able to see us during a call! Now, another family member needs this. So I am setting it up for her to use. Excellent Customer Service! The support team has been amazing, in helping me through this transition & responded quickly whenever there was an issue in the past! Again Highly recommended! :)
Kimberly T, from New York
Best thing we ever did!Aug 25, 2023
My grandma is 103 years old, for the past 7 years she has been splitting her time living with her daughters in New York and Nevada, but it was finally time to get her an assisted living apartment. We knew she'd thrive there but we were extremely concerned about communicating with her since she cant remember how to use phones or remotes anymore, we were also concerned because she'd spent so much time with family until now. I found this ViewClix and it had everything we needed!! Gram absolutely loves talking to us in the frame, she never feels lonely because she thinks the slideshow is us too LOL so she talks to the pictures, its adorable! My only word of caution is be mindful of WiFi in these senior homes, we often struggle to stay connected because they have terrible service. Not ViewClix's fault at all, get a wifi extender or something of the like to help. I can honestly say this is the best purchase I ever made. Being able to see my gram smile and hear her laugh from 3,000 miles away is priceless.
Melanie G, from South Carolina
ViewClix is a game-changerJul 27, 2023
I stumbled on ViewClix while looking for a basic digital photo frame for my elderly parents, who live in another state. I was so happy to find this product, and it has been a wonderful way for me (and other family) to keep in touch with my parents, who are both in their 90's and cannot use any type of devices. I "call in" to the frame almost daily and chat with them while they are at their dinner table. The face-to-face conversations are more personal than phone calls for my mom, who is losing some of her memory. And they both enjoy all the photos, which remind them of their kids, grandkids, and their own younger years. They always notice when new photos are posted. I also post inspirational sayings and bible verses on the frame to encourage them. (At their age, life can be discouraging.) The reminder feature is useful. So, bottom line is that I think our family has benefitted greatly from the ViewClix. It was simple to set up and has worked perfectly. Any questions I had were immediately addressed by their support. I can't recommend it highly enough.
P G, from Nebraska
good for the short time it lastedJul 27, 2023
It is a great concept and I initially had recommended to others, however, as many products today seem to do, the video screen quit working shortly outside of warranty time. After shipping it back for repair estimate, the initial email response seemed accusatory saying it was probably dropped or a power surge, neither of which happened. It was returned in excellent condition in original box. It's used in a facility that has building surge protection. A part failure was not listed as a possibility, which appears to be the actual cause. A quote of $120 to repair it was stated, which is close to half of what I paid new 2 1/2 years ago. I spent $16 shipping to send it, but have decided against taking a chance on putting $120 more into it in such a short time. I think the repair fee is too high, and don't like the attitude that their product is too good to fail, it must be the customer's fault. I will give another product a chance now.
ViewClix reply
We are sorry to hear ViewClix did not meet your expectations. The frame was purchased 1/11/2021, so it is beyond the 1 year included warranty. We did reach out to offer an extended warranty with our Premier Membership. With a Premier Membership, the repair would be free and ViewClix would cover the return shipping back to you.
We are sorry to hear ViewClix did not meet your expectations. The frame was purchased 1/11/2021, so it is beyond the 1 year included warranty. We did reach out to offer an extended warranty with our Premier Membership. With a Premier Membership, the repair would be free and ViewClix would cover the return shipping back to you.
Connie P, from Georgia
Connecting across the milesJun 22, 2023
The simplicity of the ViewClix has been critical, allowing me to call my Mom even though I live in Australia. In between calls, which are tricky to organise because of time zone differences, she loves looking at the slideshow of pictures. The pictures, with captions, also really help her with her memory. She loves being able to stay in touch with her family.
Amy S, from Michigan
Great idea to see my mom every dayJun 21, 2023
I absolutely love being able to see and communicate with my mom, the only issue I have is that I’m in a different state and a few times for some reason the frame stopped working and my mom couldn’t figure it out. I wish we could do a reset from the app. Right now it’s currently not working and I won’t be down to see her until August, kind of a bummer since I can’t see her and I’m still paying the monthly fee.
ViewClix reply
Hello Amy, Thank you for the kind words! We've reached out to you help you with your frame, there is a way to remotely reset your frame for your mom. ViewClix Customer Support
Hello Amy, Thank you for the kind words! We've reached out to you help you with your frame, there is a way to remotely reset your frame for your mom. ViewClix Customer Support
E. B. S, from Missouri
Excellent Product! Excellent Company!Jun 13, 2023
I highly recommend the ViewClix. We live out of state from my mother who is in assisted living and using the ViewClix is a fantastic way of staying in touch.Not only is the product tops, but so is the customer service. This is a company that really cares about their product, service and customers.
