It is a great concept and I initially had recommended to others, however, as many products today seem to do, the video screen quit working shortly outside of warranty time. After shipping it back for repair estimate, the initial email response seemed accusatory saying it was probably dropped or a power surge, neither of which happened. It was returned in excellent condition in original box. It's used in a facility that has building surge protection. A part failure was not listed as a possibility, which appears to be the actual cause. A quote of $120 to repair it was stated, which is close to half of what I paid new 2 1/2 years ago. I spent $16 shipping to send it, but have decided against taking a chance on putting $120 more into it in such a short time. I think the repair fee is too high, and don't like the attitude that their product is too good to fail, it must be the customer's fault. I will give another product a chance now.

The simplicity of the ViewClix has been critical, allowing me to call my Mom even though I live in Australia. In between calls, which are tricky to organise because of time zone differences, she loves looking at the slideshow of pictures. The pictures, with captions, also really help her with her memory. She loves being able to stay in touch with her family.

I absolutely love being able to see and communicate with my mom, the only issue I have is that I’m in a different state and a few times for some reason the frame stopped working and my mom couldn’t figure it out. I wish we could do a reset from the app. Right now it’s currently not working and I won’t be down to see her until August, kind of a bummer since I can’t see her and I’m still paying the monthly fee.

I highly recommend the ViewClix. We live out of state from my mother who is in assisted living and using the ViewClix is a fantastic way of staying in touch.Not only is the product tops, but so is the customer service. This is a company that really cares about their product, service and customers.

ViewClix 10/e video is a game changer! It has enhanced my mothers life. The sounds of joy and laughter from our youngest family members now fill her home. The videos keep her entertained and very happy. Video feature is very easy to setup and use. The pre-video tone gets her attention and gets her ready for the show!Thank you to Customer Service, Doug B for your attention, care and quick responses .

The ViewClix frame has been a game changer for visual communication with our 90+ year old mother who lives by herself and cannot work around devices allowing for FaceTime (Apple / Google / etc. products). We first added the internet capabilities to her home (with NO cost increase to her Spectrum account - thanks to the Affordable Connectivity Program - Whitehouse.gov). Received the frame, easy connection to WiFi and setup was a breeze. It is simple for the organizer to setup an account for themselves in order to add all of the friends/family's email address and provide instructions for family members on how to download the ViewClix App in order to send pictures, videos, post sticky-notes and have video chats. Unbelievably EASY. The monthly cost is reasonable and is free to all of the family members with the exception of the organizer. The enjoyment our Mother gets from seeing all of the pictures cycle through each day is Priceless. Mom tells us with every conversation how much she loves "My Picture Pad". There is a remote which is simple to use but there is really no reason for her to use it. First thing she does coming into her living room each morning is to see the new pictures coming through. And being able to put a sticky note on the frame has been very helpful to me as a long distance caretaker - reminders for any appointments or when a family member is arriving for a visit. We are telling all of our friends in similar situations all about ViewClix. Prior to our purchase, we spoke to customer service and they answered all of our questions. Most answers can be found in their FAQ section on their website. Since the setup of Mom's frame, there has been no need to speak with customer service. In a time when you can't be sure if this is "just another gadget" - we can assure you that ViewClix works. Seamlessly. Highly recommend this product.

Several months ago, my mother became unable to use her telephone. As a result, she became more isolated from family and friends. Thankfully, we heard about ViewClix. ViewClix made all the difference in the world by allowing her to easily engage with family again. It improved her social isolation and brightened her day. She also enjoys looking at the "photo loop" which we update frequently so there are always new pictures for her to see. We have had no problems with the equipment, and ViewClix customer service has been excellent, returning my emails within 24 hours. I recommend ViewClix highly!

When my mom had a stroke and could no longer manage signing into accounts, I did a lot of research and found ViewClix. It's worked flawlessly since I bought it, and it was an absolute lifeline during the pandemic and later, after the loss of my dad. They're not the flashiest, but you can tell that the people who built the frame, the apps, and the website really know the needs of their customers and work hard to solve them in the simplest way possible. When the subscription launched, it included things I'd been waiting for (video sharing) and things I didn't know I needed (photo chat). It was such a pleasant surprise that the ViewClix continues to get better and better! I've had to reach out to support a few times (mostly networking questions), and they're very helpful and quick to respond. I would absolutely recommend the ViewClix to anyone looking for a way to stay in touch with someone who can't manage signing into accounts or charging devices, etc.

When Covid hit, my parents were in an assisted living facility and we (my siblings and I, along with our children) were no longer able to go in and visit with them. ViewClix helped us stay connected and see them and they could see us. We love the picture feature, especially my mom, to see everyone as the photos rotate through, we are always adding to it. Now that things are open back up, it still helps keep them connected to those who live out of state.
It is also very nice that once it is set up, my parents don’t have to do a thing, so no confusion for them, no buttons or anything they have to try and remember to do.
The only improvements I would like to see is a better speaker system, we added a speaker so they could hear us better.

My family and I continue to love this device. Not only is it user friendly, but the customer service is the best I have experienced. The support center responds quickly, with efficiency.